ORDER PROCEDURE
Once your order is placed and received at our atelier you will receive a confirmation order number from our offices confirming your order no.
Once payment has been received at our offices via EFT your order will be processed within 2 days of receipting your payment.
Your garment/s will then be manufactured, packaged and shipped to your delivery address.
Please allow for 12 – 14 days delivery after your payment has been captured.
A R150 delivery fee is standard with every total order, for all residents of RSA.
COMPANY POLICY
No refunds are given on our normal standard sizes ordered.
Please carefully check your size against our standard measurement chart as these orders are NOT refundable.
Only ‘Special Orders’ are custom made to your specific measurements and charged at an extra cost of R250 per item.
We cannot guarantee the exact printed fabric, stoned buckles, buttons, zips or tassels as seen on our models ie. Leopard Print, as this is subject to availability, print and dye design from the supplier and is subject to change from time to time.
DELIVERY POLICY
There is a standard delivery fee of R150 per total order, unless ‘Own pick-up’ is selected at Check-out.
Our preferred delivery services are conducted by The Courier Guy.
Once your purchase is ready to be shipped from our offices we will send you a WhatsApp notice.
At check-out, the option ‘Own Pick-up’ can also be selected.
Collection of your purchased item/s can then be done from our offices at BAILA Dancewear Company, Design Quarter, Fourways, Johannesburg, during the office hours of Mon – Fri, 10:00-17:00, at no extra fee.
Please call ahead to schedule a suitable pick-up time.
BAILA Dance Company will not be held responsible for any theft, damage or loss whilst the product is in transit with the courier company.
CARE INSTRUCTIONS FOR YOUR NEW DANCEWEAR
It is important to take special care of your NEW BAILA dance wear as it has been made with love.
Gently hand wash with a mild detergent and do NOT hang out to try in the African sun. Instead dry naturally in a shaded area and never iron your practice wear, rather allow it to dry on a hanger to keep its natural shape and structure.
Some modern washing machines have a ‘Hand Wash’ function. This is permitted, as long as the temp. is not above 30*.
Remember BAILA Dancewear is made of various sensitive fabrics like… Elastic, spandex, polyester, satin, velour, venechia, bon bon, tulle, crinolene, stretch velvet/satin, various dyed fringing and is therefore very important to care for your garment properly.
SIZE CHART
Our standard company sizes listed in the product page is based in centremetres.
All our dresses and skirts are made to measure comfortably in the upper waistline.
To find your size, simply measure your upper waist.
Because most of our garments waist design is made form elastic there is an allowance of between 2-3cms.
When ordering a CUSTOM SIZE please take 3 important measurements:
Waist / Hip / Length
And remember an extra charge of R250 will be added to your order.
All custom size orders are exchangeable due to the nature of the process, however normal orders are not.
OUR COMPANY SIZE CHART
SMALL – 66-70CM
MEDIUM – 72-76CM
LARGE – 78-82CM
Our Practice Tops, T-Shirts & Competition Robes are all standard retail sizes of Small, Medium and Large, but can be custom made to order.
OUR COMPANY RETURN & EXCHANGE POLICY
We do not exchange products ordered from our standard BAILA SIZE CHART.
Only products ordered from our CUSTOM SIZE (customer takes 3x measurements and submits via email) can be exchanged for one alteration after submitting an order, and NO cash refunds will be given due to the specific variations and measurements taken by the customer.
Conditions of return on CUSTOM SIZE orders:
1. These returns can only be done within 14 days upon receiving your product.
2. The return courier fee is for the customers account.
3. After returning the parcel please submit tracking number for verification.
4. Please allow for 21 days alterations on returned products.
Email our offices for return address at:
info@bailashop.co.za
…or call direct at:
082 461 7838
OUR COMPANY GUARANTEE
The BAILA team work hard on producing unparalleled craftsmanship,
sophisticated and modern designs that we proudly guarantee through our brand, so that you can be satisfied with our service, product and delivery, every single time.
At our atelier, designers who have years of experience in cutting, sewing and stitching, ensure that each garment is carefully crafted by hand with a quality control check before your garment is packaged and sent to you.
Our creative director travels regularly to closely watch the trends at major international dance competitions. We also work very closely with SA dancers and our brand ambassadors to find out what works best on the dance floor.
This is why we guarantee you will love your new BAILA Dancewear and reach your true dance potential – First on the floor!
Team BAILA